Everyone gives lip service to the importance of customer service, but few actually do it well. As a result, service gets “rubber-stamped” if delivered at all. Since your customers are human beings (not just a number or dollar sign) how might you give them more of what they really want rather than what is convenient […]
Is Your Customer Service Transparent Enough? Read More »
Gratitude is a worthwhile daily practice. The words “thank you” are so simple to say and can have such a huge impact on others. There is no better time than now to tell people you’re grateful for that they matter to you and have made a difference. With Thanksgiving and the holiday season on the
10 Ways to Express Your Gratitude to Clients and Colleagues Read More »
This week I experienced a personal heartbreak. It was during that time that I was once again reminded what truly sets someone (and their business) apart. It has nothing to do with flashy stuff, extra letters after your name, or a snappy elevator pitch. It is all about having heart, caring about the little things,
The Little Things DO Matter – What REALLY Sets You Apart Read More »
Recently I was on the receiving end of an incredibly poor bit of customer service from someone I know and trust. I am an incredibly local customer and a pretty reasonable person (hey, I know stuff happens and can roll with it) and yet there are some things that are simply deal breakers. I’ll be
7 Surefire Ways to Lose Someone’s Trust (and Business) Read More »
